|
FAQs
Which
terms of service applies to me?
The
applicable terms of service depends on the date that you
purchased your service. If you upgraded or downgraded your
service after your purchase, you accepted the most recent
terms of service at that time and therefore the date of
that upgrade or downgrade is the date to use. If you canceled
your service and then later reactivated it, the reactivation
date is the date to use.
What if I have more than one service?
Each separate service has its own applicable terms of service.
If you purchased two of the same service, the applicable
terms of service will depend on the date of purchase or
the date of upgrade for each.
How do I found out the right date for my service?
There are several ways to find out.
- If
you still have the order confirmation emails that we sent
you, you can refer to those. When you upgrade or downgrade,
we also send you a new order confirmation.
- You
can go to Manage
My Services, and click "Billing Information" for the
product you wish to use. Then go to your billing history
to see when you were first charged or when the charge
was changed to another product, if you upgraded or downgraded.
- You
can check your credit card statements to see when you
were first charged.
If
you can't find the date your service began, please contact
Customer Care.
What's
the difference between the terms of service?
The
main difference is that we combined previously separate
terms of service for each product to make it easier for
customers, regardless of whether you upgrade or downgrade.
Additionally, we made small changes to ensure more explicit
actions for spammers or abusers.
|