Question
A business has not provided the service i asked for. What rights do i have? What can i do?
I own a small clothing brand, and as part of my marketing i paid £300 to become a sponsor of a sporting event and a trade show, where'd id be able to take my garments to promote and sell my brand. I wanted something special for the event, so i decided to have a limited edition set of 50 shirts done, which had 2 extra designs printed on them. So the shirts should have had 1) the main design on the front. 2) numbered ltd edition redesigned label printed on the inside on the neck. 3) and a ltd edition logo printed on the back of the shirt. I ordered the shirts from American Apparel and they came 2 weeks late, which gave me 1 week to get them printed. I phoned my printer (screen printer) and explained that i was short of time and needed to get the shirts printed. He assured me that they would be done, with all three designs. i delivered the shirts on Monday morning, with the assumption they would be ready by friday ( the day of the event). The i got a phone call from the printer on thursday saying that he had done the main design on the shirts but becuase he processed the screens using natural sun light apposed to using a UV light box, and that because it was overcast he would not be able to print the two ltd edition prints. The lacking of a UV light box was not explained to me prior. I had one of my designers pick up the shirts and upon arrival the quality is questionable to say the least. Some are printed too thinly some are too thick and others look like they have been touched up with a tipex brush (no joke). I haven't paid him yet as we were dealing with this at a later date. I now want to know where i stand with what i have and don't have to pay him for. Becuase as far as i can see i have not been given what i asked for originally, and what i have been given is of questionable quality. This has also meant that it was a waste of money sponsoring the event since i was not able to market the product i had intended to. And for the record.....sales did not go well. Advice would be appreciated.
1 month ago - 1 answers
Best Answer
Chosen by Asker
partnerships in business fall apart mostly because communication is at an end or even before that assuming when asking questions to identify each and every specific need for a certain job to be done fully. In these partnerships contracts are written so each and every way someone who you are relying on can not legally let you down. If you have work needing to be done before a certain time frame then you bring in what you are responsible for and on time so your partner has the needed time to do what it is they do. You weren't ready for sponsoring an event, you pushed the envelope and you are shooting from the hip without any business education and are lucky from what I can tell, lucky you even have a business. If never before maybe now even you can see that only an education would have prepared you for this and without reading all about business and how business works is luck pure and simple luck, That is until it runs out....
by Artie
1 month ago
Asker's Rating: 