What should i do? Please, Please Help!?

I owned an LG glimmer and the screen broke... I sent it out for repair on warranty, and was told it would be a 4 week wait. I waited 4 weeks and checked in with my provider (U.S. cellular) what is the deal with my phone. They told me LG repair center is out of parts for my phone and it will be another 4 week wait... I said okay, however i continued to call several times a week and ask for someone to update me on the status of my phone, or find somebody in u.s. cellular higher ranking than them, who could... each time i was told that it's not possible to see what's up with my phone and that i would have to wait it out... after 8 weeks went by, my phone was still not back and when i called 2 months and 4 days since june first, i was told the same thing "they r out of parts, nothing we can do" i went to a different U.S. cellular location, and an associate was able to give me the answers almost immediately, after he made a few calls he told me that my phone was repair back in June and that it was sent out to the wrong location, somewhere in Washington D.C. ( I'm from Wisconsin!!! wtf???) and that the tracking number on the phone is invalid, so it is basically lost. I was outraged that the other U.S. cellular place pretty much refused to help me for 2 months and a regular associate did it in minutes at another location. So after lots of arguing and fighting with the U.S. Cellular and LG, both companies are still pointing fingers at each other, and after over a 2 month wait, the only offer i'm given is a "refurbished phone". I don't think that is fair, specially since that phone will die in a month. I was so tired and exhausted that i agreed to a refurbished phone, which showed major software issues as they were hooking it up... so now i'm back to being stuck with a loaner phone and the only offer i'm given is still yet another refurbished phone (which might die soon as i walk out of the store)... I believe i'm entitled to a compensation from both companies for the RIDICULOUS wait, for the stress they've caused me, and for the lack of knowledge/cooperation by their employees. can someone please tell me what i could do to work out a deal with them? PLEASE point me in the right direction. I'm demanding a new phone, so I think the reasonable solution would be me paying a $40 deductible for insurance for a lost phone, LG covering the $100 difference between my lost phone and the only other LG touchescreen (LG Triton) they have available at U.S. cellular and U.S. cellular giving me free internet ( that phone can only be hooked up with internet otherwise i wouldn't even want internet) and keeping the cost of my contract the same..... doesn't that sound like a reasonable solution? LG spends $100 to cover the difference, insurance pays over 300 for the rest of the phone, and U.S. cellular simply makes up for the bullcrap treatment that i got.....

4 months ago - 1 answers